Refund & Cancellation Policy

Souls Journey (a brand of Susidha Consultancy and Automation)

Last updated: August 21, 2026

1. Overview

This Refund & Cancellation Policy applies to all services booked through Souls Journey, including but not limited to Past Life Regression Therapy, Akashic Reading and Healing, Spiritual Life Coaching, and Vedic Astrology consultations (collectively, the "Services").

All Services are offered and billed by Susidha Consultancy and Automation, the registered legal entity operating under the brand name "Souls Journey." All invoices are issued as GST-compliant tax invoices under this entity.

By making a payment for any Service, you acknowledge that you have read, understood, and agreed to this policy.

2. General No Refund Policy

All payments made towards Souls Journey services are strictly non-refundable, once a booking has been confirmed and payment has been received — regardless of whether the session has been availed, partially availed, or not yet availed.

This applies to all Services except Past Life Regression Therapy (PLRT), which follows a separate, specific policy outlined in Section 3 below.

We follow this policy because:

  • Session slots are reserved exclusively for you upon booking, and preparation begins immediately after payment.

  • Every client is given the opportunity to assess fit and ask questions before any payment is made, through a complimentary, no-cost discovery call.

3. Special Refund Policy for Past Life Regression Therapy (PLRT) Only

Past Life Regression Therapy is an in-person, multi-session process, and is billed differently from our other Services. This section applies only to PLRT bookings.

3.1 Advance Payment When you book PLRT, you pay in advance for three (3) sessions at the time of booking.

3.2 Decision Point After Session 1 During your first session, the process, structure, and what to expect from the remaining sessions will be explained to you in full. At the end of Session 1, you will be asked whether you wish to proceed with Sessions 2 and 3.

3.3 If You Choose to Proceed No refund is applicable. All three sessions will be conducted as originally scheduled, and a final GST invoice will be issued upon completion of all sessions (see Section 3.5).

3.4 If You Choose Not to Proceed

  • Charges for Session 1 only will be retained.

  • The amount paid for Sessions 2 and 3 will be refunded to your original payment method within 5 working days of your decision not to proceed.

  • No further sessions will be scheduled once this decision is made.

3.5 Invoicing for PLRT Because the final billable amount for PLRT depends on whether you proceed beyond Session 1, the final GST invoice will be issued only after the sessions are completed (i.e., either after all 3 sessions are done, or after the Session 1 refund has been processed, whichever applies). A provisional payment receipt will be shared at the time of advance payment, but this is not the tax invoice.

3.6 No Refund Beyond This Point This partial refund provision applies only to the specific scenario described above (declining to proceed after Session 1). Once you have proceeded into Session 2 or beyond, no refunds — full or partial — will be issued for any reason, including voluntary discontinuation, dissatisfaction, or non-attendance.

4. Why We Offer a Free Discovery Call First

Before any payment is requested, every prospective client goes through a free discovery call with us. This call is designed to:

  • Help you understand the process, structure, and expectations of the Service you're considering

  • Allow you to ask questions and clarify doubts

  • Allow us to understand your specific needs and confirm that the Service is genuinely suitable for you

Payment links are shared only after this discovery call, and only once you have explicitly agreed to proceed. This ensures that by the time a payment is made, both parties have mutually confirmed the fit — which is why refunds (beyond the PLRT exception in Section 3) are not offered after this point.

If you have not yet had a discovery call, please reach out to us before making any payment.

5. Rescheduling

While refunds are not provided (except as per Section 3), we understand that genuine scheduling conflicts can arise.

  • Rescheduling requests must be made at least 48 hours before the scheduled session time.

  • We will make reasonable efforts to accommodate a new date/time based on availability.

  • Repeated rescheduling or no-shows without prior notice may result in forfeiture of the session, at our discretion, without refund.

To request a reschedule, please email us at contact@soulsjourney.in with your booking details.

6. Pricing, Taxes and Invoicing

  • All prices listed on the Souls Journey website and in payment communications are inclusive of all applicable taxes, including GST. No additional tax will be charged over and above the quoted price.

  • All invoices are issued by Susidha Consultancy and Automation as GST-compliant tax invoices.

  • For all Services other than PLRT, the GST invoice is shared via email upon successful payment.

  • For PLRT, in line with Section 3.5, the final GST invoice is issued only after the sessions (or applicable refund) are completed, since the billable amount depends on whether the client proceeds beyond Session 1.

7. Failed or Duplicate Payments

In the rare event of a technical error resulting in a duplicate charge or a failed transaction where the amount was debited but the booking was not confirmed, please contact us within 7 days of the transaction at contact@soulsjourney.in with your payment reference ID and transaction screenshot.

Such cases will be verified with our payment gateway partner (Razorpay), and if confirmed as a genuine duplicate/failed transaction error, the excess amount will be reversed to the original payment method within 7–10 business days. This clause covers only genuine payment/technical errors and is separate from the PLRT refund provision in Section 3.

8. Service Delivery

  • Online Services (e.g., Akashic Reading, Vedic Astrology readings, Spiritual Life Coaching) will be delivered via the mode confirmed at the time of booking (Zoom/Zoho Meet, written report, or as applicable).

  • In-Person Services (e.g., Past Life Regression Therapy) will be conducted at the location and time mutually agreed upon after payment.

Delays in service delivery caused by factors outside our reasonable control (illness, force majeure, technical outages, etc.) will be communicated promptly, and an alternate date will be offered. Such delays do not entitle the client to a refund (except as per Section 3) but will be accommodated through rescheduling.

9. Contact Us

For any questions regarding this Refund & Cancellation Policy, or to request a discovery call, rescheduling, or report a payment issue, please contact us at:

Souls Journey (operated by Susidha Consultancy and Automation) 📧 Email: contact@soulsjourney.in 📍 Greater Noida, Sector Zeta-1, Delhi NCR

By proceeding with payment for any Souls Journey service, you confirm that you have read and agreed to this Refund & Cancellation Policy.